Payment Methods and Shipping Information

Paypal

• PayPal balance: Pay directly using your available PayPal balance.  
• Bank account (direct debit): Link your bank account and pay comfortably by direct debit.  
• Credit or debit card: Register your card and pay flexibly via PayPal.  
• PayPal installment payment: Choose installment payment (if available) and convenient monthly installments.  
• Paypal “Pay Later” Buy now and pay after 30 days (subject to availability).

Credit Card

• Visa 
• Mastercard 
• Amex

Apple Pay

Pay quickly and securely with Apple Pay, directly via your iPhone, iPad, or Mac. No need to enter card details or passwords – simply confirm the payment via Face ID or Touch ID. Your payment details remain safe and encrypted through Apple’s secure system.

SEPA Direct Debit

SEPA direct debit makes your payments effortless. The amount is securely deducted from your bank account - no need to enter payment details for every order or worry about manual transfers. You authorize it once, and everything else runs automatically.

Klarna

• Pay now: Pay immediately via online banking using Klarna’s instant transfer. 
• Pay later: Shop now and pay within 30 days (subject to availability).
• Installment payment: Pay in convenient monthly installments – flexible or fixed.

Amazon Pay

Pay conveniently and safely with Amazon Pay - simply use the payment information from your Amazon account. No tedious data entry - just complete and pay securely with a few clicks. Trust that your information is protected thanks to Amazon's proven security technology!

easyCredit installment purchase

With easyCredit installment purchase, you can pay for your CookA conveniently in flexible monthly installments. For financing terms up to 12 months, LuckyChef covers all interest – giving you a true 0% financing option.

Please note: This payment method is only available if the CookA is in your shopping cart. It cannot be combined with the LuckyChef+ subscription.

easyCredit installment purchase is available exclusively for customers with a residence in Germany.

For more details and frequently asked questions about installment payments, visit our FAQ section.

DPD Food

Our standard delivery for FreshMenus and trial offers within Germany: packed well chilled and with you 1–2 working days after dispatch. You get your delivery time slot in advance and can redirect the parcel at any time.

Unfortunately we can't deliver FreshMenus and trial offers to some islands, such as Sylt, Föhr, Amrum, Norderney or Borkum, because of the cold chain.

• Germany: 6.90 €

DPD Food Express

In a hurry? Your FreshMenus arrive by 6 p.m. on the working day after dispatch, with a delivery time slot. Delivery within Germany; the same islands as for DPD Food are excluded.

• Germany: 9.90 €

UPS

We ship FreshMenus and trial offers to Austria well chilled with UPS. They arrive 1–2 working days after dispatch.

• Austria: 9.90 €

DHL

Snacks, supplements, baking mats and all other products without FreshMenu are delivered by DHL within Germany in 1–3 working days. Shipment tracking shows you where your parcel is at any time.

• Germany: 4.99 €

DPD

DPD delivers products without FreshMenu to Austria in 2–5 working days, with shipment tracking and flexible delivery options.

• Austria: 6.99 €